Terms and Conditions - A.F.M.

GENERAL

METHOD OF PAYMENT

Payments may be made by cash, cheque, or using Interac, Visa, MasterCard, or American Express. A $50 fee will be levied for any N.S.F. cheque.

MEMBERSHIP DURATION

General public memberships expire August 31st.

LIBRARY LOANS

Members and students borrowing from the library accept the terms of the library rules and regulations as posted at the time of the loan (including loan durations, renewal periods, and fines).
 

COURSES - GENERAL

INCOME TAX RECEIPT

AFM is certified by Human Resources and Social Development Canada as providing training that furthers employability, as required by Revenue Canada for income-tax claims. Tax receipts are issued once per year.

MEMBERSHIP REQUIREMENT

Students are required to have a membership to take courses. The only condition under which a request that it be refunded will be considered is if the course it was bought for is cancelled by AFM.

FEES

The cost of membership and training materials are separate from the tuition fees.
 

COLLECTIVE COURSES

COURSE TRANSFERS

A student may transfer classes, conditional upon availability of space. Changes in level require approval of the instructor. A written request is required.

WAITING LIST

If a class is full, potential students can request to be placed on the waiting list. They will be contacted as soon as a space becomes available.

PAYMENT

Students are requested to pay the full tuition and membership (when applicable) at least the business day before the start of the course. No GST applies.

CANCELLATIONS

AFM reserves the right to cancel any course, or reduce the hours of instruction, should there be fewer than the minimum number of students registered for the course. In the event that a course is cancelled, AFM will offer students registered in the cancelled course the option of (i) transferring to another course or (ii) a full refund (no admin fee), at the student's option.

REFUNDS

Tuition fees are non-refundable unless a student provides AFM with written notice that he or she intends to withdraw from a course, at least the business day prior to the start of the course (before close of business). A $25 administrative fee will be retained.

PLACEMENT IN LEVELS

A complimentary placement test is recommended; it is required of all students whose level has not previously been established. AFM reserves the right to request that a student repeat a course if it is deemed necessary.

CREDIT NOTES

Credit notes towards another collective course will be issued to a student who withdraws from a course. Please note that absence from class does not constitute notice of withdrawal. A written request is required. Credit notes are valid for a period not exceeding one year from the last attended class. Credit will be based on the number of hours remaining in the course after the day the notice of intent to withdraw is received by AFM. Credit will not be granted for missed classes.

MAKE-UP CLASSES

For an additional fee, make-up classes are available for students who miss classes, or for whom the instructor suggests it before starting the next level. These are paid on an hourly basis, at the custom course rate. Students will not be permitted to substitute missed classes with classes in other courses.

COURSE DURATION

Duration of courses is as specified on the schedule of the session.
 

CUSTOM COURSES

PAYMENT

Payment of a minimum of 5 hours, and membership fees (where applicable), is required a minimum of 24 hours prior to the start of the training. No GST applies.

CANCELLATION/RESCHEDULING

Notices regarding cancellation or rescheduling must be received by the AFM during its business hours, at least 24 hours before the class in question.

REFUNDS

Fees are non-refundable once a first class is scheduled, unless the AFM is provided with written notice of withdrawal. The amount of the refund will be the balance left after subtracting the hours used as if purchased at the rate for the amount used (note that the cancelation/rescheduling policy still applies), and a $25 administrative fee per course/group.

TIME LIMIT

Custom course hours not used within a year of purchase are subject to recalculation based on current rates (unused hours will be credited at the previous rate, and a new number of remaning hours calculated at the new rate).

SCHEDULES/TIME SLOTS

Specific schedules / time slots are not permanently guaranteed. In particular, regular cancellation / rescheduling may result in that time slot being made available to other clients.

DISTANCE TRAINING COURSES

RESCHEDULING

A live tutoring session can be rescheduled; notice must be received by the AFM during its business hours, at least 24 hours before the class in question. The timing of the new appointment is subject to the tutor’s availability.

COURSE TRANSFERS

A student may transfer courses, with the approval of the instructor. A written request is required. Payment of a training material access fee is required, for access to the new level’s online content.

REFUNDS

Only a portion of the tuition fees will be refunded, upon written notice of cancelation of a course; the rescheduling policy delay applies. Refunds will be calculated on the proportion of unused tutoring hours, after the training material access fee and a $50 administrative fee have been deducted from the tuition paid.

TIME LIMIT

Access to the online training platform is valid only for a period of time determined by the pace of the course. If a special situation arises where an incomplete course must later be reinstated, a training material access fee and a $50 reactivation fee will apply.

MAKE-UP CLASSES

For an additional fee, make-up classes are available. These are purchased as custom course hours.

GROUP REGISTRATION - CONTACTS

In the case of groups registering (and taking advantage of group rates), the initiator, or the primary contact he or she designates, will be the group's representative for all official communications with the AFM regarding the course which affect the whole group, such as rescheduling of the group live tutorial sessions. The rescheduling policy and its notification provision noted above apply.

EXAMS/CERTIFICATIONS

PAYMENT

Full payment is required for registration.

CANCELLATION/REIMBURSEMENT, RESCHEDULING

Rescheduling to another test date, as well as cancellation of registration and reimbursement, are only possible up to the registration deadline, and there is a fee ($25 if register in a single part, $50 for any other registration).
No cancellation or refund is available after the deadline; deferring to a later test date is possible under certain conditions, but requires official documentation of the reason.

SELECTION OF EXAM

It is the sole responsibility of the candidate to register for the test that is best suited to their situation. The AFM and its employees cannot be held responsible for the choice made by the candidate.

Last updated : 2016-09-01
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